Return and Cancellation Policy

introduction
At Zakaria Bani Building Materials Trading LLC, we strive to ensure your complete satisfaction with your purchases. We understand that circumstances may occur that require a product to be returned or an order to be cancelled. This Returns and Cancellation Policy sets out the terms and conditions relating to these transactions.

Return Policy
Period: Products can be returned within 14 days of purchase, provided they are in their original condition and in the original packaging.
Condition: Products must be unused, undamaged, and with all accessories if applicable.
Refund: After receiving and inspecting the returned product, you will be notified of the approval or rejection of your return request. If approved, the refund will be processed via the original payment method or any other agreed upon method.
Cancellation Policy
Before Shipping: Orders can be canceled at any time before they ship at no charge.
After Shipping: If the order has already been shipped, the customer may be required to bear shipping costs in the event of cancellation.
Cancellation method: To cancel your order, please contact customer service through the means available on our website and provide your order details.

Exceptions
Special Products: Made-to-order products or special products purchased by special order cannot be returned or cancelled.
Damaged Products: If the product arrives damaged or defective from the company, the customer has the right to request a replacement of the product or a full refund.
Contact customer service
For any questions or inquiries regarding our return or cancellation policy, please contact our Customer Service. We are here to assist you and ensure an enjoyable and satisfying shopping experience.